Dear Mr. Leung,
Once again, my husband and I have leased a vehicle from your dealership and, once again, wish to commend you on the excellent service we received.
The stellar service team of Ken Mak, Fendy Wong and Luis De Jesus made moving from our 2006 Santa Fe into a 2010 Santa Fe a breeze.
It was the good customer service experience of four years ago that made your dealership our first and only stop in researching our next leased vehicle. We were pleased to discover topnotch service remains a consistent priority at Toronto Hyundai.
Over the years, we have recommended Toronto Hyundai to a number of friends and relatives and will continue to do so.
Many thanks to Ken, Fendy and Luis—kudos on providing great customer service!
Sincerely,
Karen A.
Toronto, Ontario
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Hello Ken ;
Thank you for the exceptional service that we got when we went to Toronto Hyundai showroom . You were acting in a professional manner and made us feel comfortable to make our purchase decision at our pace . Also , thank you for looking after our son to allow us time to look at the vehicles . We have the Tucson for more than a week and we are happy with it.
Mac
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Hi Ken!
I just wanted to thank you for your customer service and making me feel very comfortable and working hard for my needs and wants. You showed very great interest in what I desired, both you and Lawrence from the finance department. I thank you Lawrence for keeping me aware of whats going on and helping me with products for my car and the finances to help balance my income. I would recommend friend or stranger to you both. both you guys made me laugh and smile.
Thank you!
Andrew C
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Lawrence,
I want to thank you for the great experience in purchasing my 2010 Hyundai Sonata.
For many people, including myself, purchasing a new vehicle is one of the most unpleasant experiences in life. The thought of entering a dealership and "playing the game" of offer and counteroffer is quite stressful.
I was undecided whether to buy another Sonata or go with the Honda Accord. The dealership that leased my 2004 Sonata was calling me on a regular basis, but after repeated conversations that I do not want to banter back and forth over price I was getting nowhere. The Honda dealerships were quite professional but again at that stage I was still undecided.
After researching and talking to automotive professionals, I decided to go with the Sonata. I visited two dealerships in the GTA and I immediately informed them that I am not interested in playing the game of going back and forth to the manager, but I want the bottom price. This proved to be a chore for these dealerships.
Enter Toronto Hyundai. I went home and emailed most of the Hyundai dealerships across the GTA to try and get the best price possible and I received an instant response from a Hyundai salesperson at Toronto Hyundai (it turned out to be Lawrence) who said that he could get the car I desired at an unbeatable price. I immediately emailed him back, and within a couple of days we had a deal. Initially, I asked to include snow tires; You recommended that I wait until October for a "deal" from Toronto Hyundai service. The paperwork was done via fax and email, and I only visited the dealership to complete the paperwork and pick-up the vehicle. Also, Lawrence took care of the return of the 2004 Sonata with the same caring and professionalism. I have a need for a minivan in November 2009, and if Hyundai was still making them I would be on the phone with you today. I wish dealerships can understand that the consumer really wants a less stressful experience in purchasing a new or used vehicle, which Lawrence was able to provide me with.
Lawrence once again thank you. I would recommend that any of my contacts/friends call you for any vehicle needs. Please notify me or have someone from the dealership contact me when the snow tire deals are available. Being in sales myself I realize how difficult keeping the customer's happy is.
Best Regards,
Rob G
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Dear Fendy,
John and I want to thank you very much for the service we received at you dealership in our purchase our new Santa Fe LTD.
We have purchased a lot of vehicles over that past 50 years, and we both agree that we don't often find the calibre of professionalism, honesty and courtesy that your dealership provides. From the moment we walked in the door at Toronto Hyundai, things felt "different" and very positive.
On top of that, compared to the twenty-nine dealerships from whom we solicited pricing information (in the southern Ontario area), yours was the top bid, and you provided non-nonsense, straightforward information and closure on our selection of our Santa Fe LTD. We did a lot of research to decide on the vehicle we wanted and the dealership we wanted to make a final offer with.
There were no surprises, except for the efficient and honest dealings that we had with your firm. (In our experience with purchasing past vehicles, this has not always been the case.)
We would not hesitate to recommend your dealership to anyone we encounter.
Thank you for your honest, professional and friendly service.
To date, we are thrilled with our new car!
Wilma and John
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Hi Lawrence,
I would first off, like to thank you for my positive experience buying my first car and making the deal go smoothly and quickly.
I have nothing negative to say about my experience with Hyundai and your help, helping me find the right car for my needs, in a price range that I was comfortable paying.
My first step into finding out more info on the Elantra, was my first email to you, and I was pleasantly surprised to how quick you got back to my inquiry.
You gave me enough information to make me decide to come in and see what deals and cars you had that would fit my needs and budget.
My experience at the dealership was very informative and the casual atmosphere made me very comfortable.
You gave me price ranges w/ taxes & fees for all the Elantra trim levels, which really helped me decide what I could and couldn't afford.
Once I purchased the car, you really helped me through the whole insurance and financing issues, as this was my first time purchasing a car, and had no clue how to go about getting all the information I needed.
You were always there, and ready to help, either through email correspondence or phone calls.
To sum it up, I would just like to thank you again for all the help and for the great customer service.
Take care!
Thank You & Best Regards
Jessica S
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