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2460 Dufferin Street, Toronto, Ontario, M6E 3T3

Frequently Asked Questions

How do I find the Natural Resources Canada & Transport Canada fuel economy estimates for my vehicle?

You can view your vehicle’s fuel economy estimates at the following website:
http://www.tc.gc.ca/fcp

My vehicle isn't getting the same kilometre/mileage listed by Transport Canada.

Natural Resources Canada and Transport Canada provide basic fuel economy estimates which are intended to reflect average real-world driving conditions. The estimates are established in a controlled manner. The city and highway L/100 kilometres estimates help consumers compare the fuel economy of different vehicles tested under the same conditions.

While the Fuel Consumption Guide estimates are a useful tool for comparing vehicles, there are many factors that affect gas mileage, including how and where you drive, vehicle condition, weather conditions, fuel quality variations, use of air conditioning and other accessories (e.g. roof racks, spoilers, etc.) Given these various factors, your actual mileage will almost certainly vary from the Fuel Consumption Guide estimates.

If you feel that your vehicle is providing poor gas mileage as a result of a malfunction, please contact your Hyundai dealer to make an appointment for an inspection.

What factors affect fuel economy?

There are many factors that may affect fuel economy. Some of them include:

• Quick acceleration and heavy braking
• Excessive idling
• Operating in cold weather and on frequent short trips
• Added weight of cargo or cargo racks
• Towing
• Running electrical accessories
• Driving on steep terrain
• Using 4-wheel drive (on equipped vehicles)
• Improper maintenance
• Improperly aligned or under inflated tires
• Dirty air filter
• Poor fuel quality
• Use of Air Conditioning

How do I get better fuel economy?

ou can save fuel and get more kilometres from your car per tank if you follow these suggestions:

Drive smoothly. Accelerate at a moderate rate. If possible, avoid fast starts or full throttle shifts, and maintain a steady cruising speed. Try to adjust your speed to that of the other traffic so you do not have to change speeds unnecessarily. Avoid heavy traffic whenever possible. Always maintain a safe distance from other vehicles so you can avoid unnecessary braking.
Drive at a moderate speed. The faster you drive, the more fuel your car uses. Driving at a moderate speed, especially on the highway, is one of the most effective ways to reduce fuel consumption.
Don't "ride" the brake or clutch pedal. This can increase fuel consumption and also increase wear on these components.
Take care of your tires. Keep tires inflated to the recommended pressure. Check the tire pressures at least once a month.
Be sure that the wheels are aligned correctly. Improper alignment can result from hitting curbs or driving too fast over irregular surfaces. Poor alignment causes faster tire wear and may result in greater fuel consumption.
Keep your car in good condition. For better fuel economy, maintain your car in accordance with the maintenance schedule in the vehicle Owner's Manual. If you drive your car in severe conditions, more frequent maintenance is required (see Scheduled Maintenance section for more details).
Keep your car clean. For maximum service, your Hyundai should be kept clean and free of corrosive materials. It is especially important that mud, dirt, ice, etc., not be allowed to accumulate on the underside of the car. This extra weight can result in increased fuel consumption and also contribute to corrosion.
Travel lightly. Don't carry unnecessary weight in your car. Weight reduces fuel economy.
Don't let the engine idle longer than necessary. Reduce idling time whenever possible.
Remember, your Hyundai vehicle does not require extended warm-up. After the engine has started, allow the engine to run for 10 to 20 seconds prior to placing the vehicle in gear. In very cold weather, however, give your engine a slightly longer warm-up period, between 60-90 seconds.
Don't "lug" or "over-rev" the engine. Lugging is driving too slowly in too high a gear resulting in the engine bucking. If this happens, shift to a lower gear. Over-revving is racing the engine beyond its safe limit. This can be avoided by shifting at the recommended speeds.
Use your air conditioning sparingly. Using the air conditioning system can reduce fuel economy.

Does the installation of aftermarket parts help fuel economy?

They may, but Hyundai cannot guarantee the effect of aftermarket parts on fuel economy. Additionally, aftermarket parts may use different materials, construction, and specifications than Hyundai Genuine Parts (even though they might specify their part meets or exceeds OEM standards), which may lead to other vehicle related complications. For this reason, Hyundai will only recommend Hyundai Genuine Parts be used on Hyundai vehicles.

By putting higher octane fuel in my vehicle, will I get better fuel economy?

No, Hyundai vehicles are designed to operate on fuel with an octane rating of 87 or higher. Some Hyundai engines can provide increased torque and horsepower with premium fuel. Refer to the Introduction section of your Owner’s Manual.

What is Future Value Financing and how does it work?

Future Value Financing is a great alternative to traditional purchase financing or leasing. With the Future Value Financing option, you get to take advantage of a lower monthly payment and have the advantage of owning your vehicle with no kilometres restrictions just like traditional purchase finance.

You purchase the vehicle and finance it using a Future Value Financing contract through a financial institution. The term of your finance contract is 60 months (5 years) but it is amortized over 84 months (7 years). This allows you to have a lower monthly payment. Your payment schedule is structured using a consecutive monthly payment for the 60 months (5 years) and a balloon payment at the end of your contract (which is the amount remaining on the loan). At the end of the contract term, you have 3 options for paying the balloon payment:

1. Refinance the outstanding balancing owing;
2. Purchase the vehicle by paying the outstanding balance; or
3. Trade the vehicle in towards the lease or purchase of a new Hyundai vehicle.

How does Financing work?

When you purchase a vehicle you can pay for the entire amount up front or you can use a loan to purchase the vehicle.

When you purchase a vehicle with a loan, a financial institution pays the selling dealer on your behalf; in return you agree to pay back the money borrowed over a specified period of time (typically up to five years). The financial institution will then charge you "interest" on the money borrowed.

How does Leasing work?

A lease is the payment for the use of a vehicle over a specified period of time. Your payments cover the vehicles depreciation over the term of the lease. Because this amount is much less than the full purchase price, the payments can be less. You (referred to as the "Lessee") agree to maintain the car during the lease and only put the number of kilometres specified in the lease agreement. At the end of the lease, you can return the vehicle or take advantage of the option to purchase it.

What do I do with the recall notification letter I have received?

When Hyundai owners receive a recall notification letter, Hyundai urges owners to contact their Hyundai dealer service department at their earliest possible convenience to have the recall performed at Hyundai’s expense.

Which models include Bluetooth as either a standard feature or as an option?

Bluetooth comes standard on the 2013 Elantra Coupe, Elantra GT, Sonata, Genesis, Genesis Coupe, Santa Fe Sport, Santa Fe XL, Veloster, 2012 Sonata Hybrid, and Veracruz. It is also available as an option on certain trim levels of the 2013 Accent, Elantra, and Tucson.

Which models include an iPod/MP3 jack?

All 2013 Hyundai models include an iPod/USB/Auxiliary Input.

Does Hyundai have a hybrid or alternative fuel vehicle?

Hyundai continues its commitment in striving to be the most fuel-efficient automaker on the planet with the first ever hybrid from Hyundai. The all-new Sonata Hybrid has all the style and premiums you expect in a Sonata, along with projected fuel economy of 5.7 city / 4.8 highway / 5.3 combined L/100km. And unlike other hybrids on the market, the Sonata Hybrid uses a breakthrough lithium polymer battery pack, which runs cooler, lighter and is shapeable for more optimum packaging.

Hyundai's proprietary parallel hybrid drive system is the heart of the Sonata Hybrid. This is where the Sonata Hybrid gains a key advantage. Most of the competition uses a power split system with a planetary-geared Continuously Variable Transmission (CVT). Most competing hybrid models use electric motors that have to power a planetary gear set. By utilizing a full parallel hybrid drive system, the Sonata Hybrid uses the power from the electric motor more efficiently to directly control the vehicle, allowing it to be operated at much higher speeds than the most of the competition in EV (electric vehicle)-only mode.

How do I request a brochure for a specific model?

All of our current brochures are available for download here.

In addition to the vehicle warranty, do you offer an extended service plan?

Hyundai Auto Canada Corp. offers several options that will help you to protect your valuable investment.

When you choose the Hyundai Protection Plan that’s right for you, you can be covered for up to 160,000 kilometres. And if you buy the protection plan at the same time as you purchase your vehicle, you may be able to include the cost of the plan in the financing of your vehicle. For more details, visit the Hyundai Vehicle Protection Plans page.

Does Hyundai offer roadside assistance?

The Hyundai Roadside Assistance Program reflects Hyundai's commitment to complete satisfaction with the Hyundai ownership experience. It is available within Canada and the continental United States, 24 hours a day, 365 days a year.

Roadside assistance is provided on all new Hyundai vehicles from the date the vehicle is delivered to the first retail buyer or otherwise put into use (in-service date), whichever is earlier, for a period of 3 years/unlimited kilometres, regardless whether the current owner is the original owner or a subsequent owner.

The Hyundai Roadside Assistance Program provides the following services:



  • Towing Service: Transport to the nearest Hyundai Dealer or Authorized Service Centre within 100 kilometres, in the unlikely event the vehicle is inoperable.
  • Roadside Services:
  • Battery Jump Start Service
    • Flat Tire Changing Service
    • Lock-out Assistance (keys locked in car)
    • Fuel Delivery (up to 10 Litres, where available) and to be paid for by customer at current pump prices
    • Mechanical First Aid Service
    • Winching and Extrication Service
  • Trip Accident Assistance Service Benefit: In the event a warrantable mechanical disablement occurs more than 300 kilometres away from home, and the vehicle is disabled due to unforeseen accident overnight due to a repair in process, Hyundai Roadside Assistance will reimburse reasonable expenses for meals, lodging, or alternate transportation.
    • Travel Planning for 2012 models and forward
    • For more information regarding your vehicle warranty coverage, please refer to your Service Passport located in your glove compartment.